Delivery Information

We are currently offering FREE Express Delivery on ALL orders over £99.

We believe in completely transparent pricing. We appreciate it is very disappointing to be met with unexpected, high shipping charges when checking out. We don't do that. We price fairly, considering all costs.

So we offer FREE UK standard delivery, 3 - 4 Business Days, on all orders. Express options, Next Business Day, on orders placed Mon-Fri before 2pm (excluded orders on Bank Holidays) are also available at checkout.

All of our items are held in the UK and will never be subject to any import charges. If the unlikely event that we do not hold the item in our warehouse it will be shipped directly from the manufacturer, to avoid any delays.

Order confirmation

When we receive your order, we provide you with a confirmation to your email.

In addition, when you receive your order confirmation we have pre-authorised your payment method. We check with our warehouse or suppliers to make sure that your desired item is available and can be despatched.

In the event that your items are unavailable for immediate despatch, we remove the pre-authorisation from your credit card and send you an email informing you of our actions.

When items are available to be dispatched, we process the charges and prepare to despatch your order.

Please note if an order consists of more than one product, these products may be delivered separately as soon as they become available.

Redirections & Safe Spaces

Please be careful if nominating a safe space with with courier. Please ensure the area chose is safe and secure. We will not accept liability for items stolen if this method of delivery has been selected by the customer.

Where does doggy & moggie deliver?

We deliver to all of the UK. Deliveries to Scottish Highlands, Northern Ireland and UK offshore islands may take an additional day to arrive. Please contact us if you have any questions.